Privacy Policy

Last Updated: May 9, 2026

1. Introduction

HandyMaster Pro ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

HandyMaster Pro is operated as a sole proprietorship in Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website at https://handymasterpro.ca, contact us, or request handyman and home repair services.

This policy applies to information collected through our website, contact forms, analytics tools, embedded third-party services, and communications with us by phone, email, or WhatsApp.

2. What Personal Information We Collect

Information You Provide Voluntarily

When you contact us through our website or directly, we may collect:

Name
Phone number
Email address
Project description
Requested service category
Any additional information you voluntarily provide

Usage and Device Information

Through analytics and website technologies, we may collect usage and device information that may include IP-based identifiers and browser metadata, including:

Browser type and version
Device type and operating system
Pages visited and time spent on the website
Referral sources
General geographic region
Session activity and interaction data
Cookie identifiers

3. How We Collect Information

Contact Forms

Our website uses Formspree to process contact and estimate request forms submitted by visitors.

Cookies and Analytics Technologies

We use cookies and analytics tools, including Google Analytics 4 (GA4), to understand how visitors interact with our website.

Embedded Third-Party Content

Certain features on our website are provided by third parties, including Google Maps, Elfsight review widgets, Google Fonts, and Font Awesome. These services may automatically collect technical information through cookies or network requests.

Direct Communications

We may collect information when you contact us by phone, email, or WhatsApp.

4. Why We Collect Information

We collect personal information for purposes including:

Responding to inquiries and estimate requests
Providing handyman and home repair services
Communicating with customers regarding requested services
Improving website functionality and user experience
Monitoring website performance and usage trends
Maintaining website security and preventing misuse
Meeting legal and regulatory obligations

5. How We Use Information

We use personal information only for legitimate business purposes related to operating HandyMaster Pro and delivering requested services.

Examples include:

Contacting you regarding your inquiry or estimate request
Scheduling appointments or consultations
Preparing service estimates
Improving our website and service offerings
Analyzing website traffic and visitor behavior
Maintaining records related to customer inquiries

HandyMaster Pro does not sell, rent, or trade personal information to third parties.

6. Third-Party Services

Google Analytics 4

We use Google Analytics 4 to understand website traffic and visitor interactions. Google Analytics may collect usage information, device information, IP-based identifiers, cookies, and browser metadata.

Formspree

Formspree processes contact form submissions submitted through our website. Information submitted through forms may include your name, phone number, service request details, and related communications.

Elfsight

Elfsight provides embedded review widgets that may collect technical information and set cookies related to embedded content and visitor interactions.

Google Maps

Embedded Google Maps content may collect device information, IP-based identifiers, and cookie data when maps are loaded.

Google Fonts

Google Fonts may receive IP address and browser request information when fonts are loaded from Google's servers.

Font Awesome CDN

Font Awesome may receive IP address and browser request information when icons are loaded through its content delivery network.

7. Cross-Border Data Transfers

Some third-party service providers used by our website may store or process personal information outside Canada, including in the United States.

This includes providers such as Google Analytics, Formspree, Google Fonts, and Font Awesome.

When information is processed outside Canada, it may be subject to the laws of the foreign jurisdiction where the information is stored or processed, including lawful access requests by courts, law enforcement agencies, or regulatory authorities in those jurisdictions.

8. Cookies and Tracking Technologies

Necessary Cookies

Session cookies (Website / Formspree) — Website functionality and form security. Duration: Session.

CSRF-related cookies (Formspree) — Protection against fraudulent submissions. Duration: Session.

Analytics Cookies

_ga (Google Analytics) — Distinguishes website visitors. Duration: Up to 2 years.

_gid (Google Analytics) — Tracks visitor sessions. Duration: 24 hours.

_gat (Google Analytics) — Limits request rates. Duration: 1 minute.

Embedded Content and Third-Party Cookies

Embedded widget cookies (Elfsight) — Review widget functionality. Duration: Varies.

Map-related cookies (Google Maps) — Embedded map functionality. Duration: Varies.

Font request logs (Google Fonts / Font Awesome) — Load fonts and icons. Duration: Varies.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy.

Contact form submissions: retained for 24 months, then deleted
Analytics data: retained according to Google Analytics 4 default retention settings (currently 14 months)
Cookie data: retained according to individual cookie expiration periods

10. Your Rights Under PIPEDA

Under Canadian privacy law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to certain uses of personal information, subject to legal or contractual limitations
Request deletion of personal information where appropriate
Ask questions about how your information is handled

To exercise these rights, please contact us using the contact information listed below.

11. Privacy Complaints

If you have concerns about our privacy practices, please contact HandyMaster Pro first so we can attempt to resolve the issue.

You may also file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca

12. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

13. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised "Last Updated" date.

15. WhatsApp Communications

If you choose to contact us through WhatsApp, your communication will also be subject to WhatsApp's privacy practices and terms.

16. Contact Information

For privacy questions, requests, or complaints, please contact:

HandyMaster Pro
Mississauga, Ontario, Canada
Email: info@handymasterpro.ca
Phone: +1 437-254-7774