Privacy Policy
Last Updated: May 9, 2026
1. Introduction
HandyMaster Pro ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
HandyMaster Pro is operated as a sole proprietorship in Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website at https://handymasterpro.ca, contact us, or request handyman and home repair services.
This policy applies to information collected through our website, contact forms, analytics tools, embedded third-party services, and communications with us by phone, email, or WhatsApp.
2. What Personal Information We Collect
Information You Provide Voluntarily
When you contact us through our website or directly, we may collect:
- Name
- Phone number
- Email address
- Project description
- Requested service category
- Any additional information you voluntarily provide
Usage and Device Information
Through analytics and website technologies, we may collect usage and device information that may include IP-based identifiers and browser metadata, including:
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referral sources
- General geographic region
- Session activity and interaction data
- Cookie identifiers
3. How We Collect Information
Contact Forms
Our website uses Formspree to process contact and estimate request forms submitted by visitors.
Cookies and Analytics Technologies
We use cookies and analytics tools, including Google Analytics 4 (GA4), to understand how visitors interact with our website.
Embedded Third-Party Content
Certain features on our website are provided by third parties, including Google Maps, Elfsight review widgets, Google Fonts, and Font Awesome. These services may automatically collect technical information through cookies or network requests.
Direct Communications
We may collect information when you contact us by phone, email, or WhatsApp.
4. Why We Collect Information
We collect personal information for purposes including:
- Responding to inquiries and estimate requests
- Providing handyman and home repair services
- Communicating with customers regarding requested services
- Improving website functionality and user experience
- Monitoring website performance and usage trends
- Maintaining website security and preventing misuse
- Meeting legal and regulatory obligations
5. How We Use Information
We use personal information only for legitimate business purposes related to operating HandyMaster Pro and delivering requested services.
Examples include:
- Contacting you regarding your inquiry or estimate request
- Scheduling appointments or consultations
- Preparing service estimates
- Improving our website and service offerings
- Analyzing website traffic and visitor behavior
- Maintaining records related to customer inquiries
HandyMaster Pro does not sell, rent, or trade personal information to third parties.
6. Third-Party Services
Google Analytics 4
We use Google Analytics 4 to understand website traffic and visitor interactions. Google Analytics may collect usage information, device information, IP-based identifiers, cookies, and browser metadata.
Privacy Policy: https://policies.google.com/privacy
Formspree
Formspree processes contact form submissions submitted through our website. Information submitted through forms may include your name, phone number, service request details, and related communications.
Privacy Policy: https://formspree.io/legal/privacy-policy/
Elfsight
Elfsight provides embedded review widgets that may collect technical information and set cookies related to embedded content and visitor interactions.
Privacy Policy: https://elfsight.com/privacy-policy/
Google Maps
Embedded Google Maps content may collect device information, IP-based identifiers, and cookie data when maps are loaded.
Privacy Policy: https://policies.google.com/privacy
Google Fonts
Google Fonts may receive IP address and browser request information when fonts are loaded from Google's servers.
Privacy Policy: https://policies.google.com/privacy
Font Awesome CDN
Font Awesome may receive IP address and browser request information when icons are loaded through its content delivery network.
Privacy Policy: https://fontawesome.com/privacy
7. Cross-Border Data Transfers
Some third-party service providers used by our website may store or process personal information outside Canada, including in the United States.
This includes providers such as Google Analytics, Formspree, Google Fonts, and Font Awesome.
When information is processed outside Canada, it may be subject to the laws of the foreign jurisdiction where the information is stored or processed, including lawful access requests by courts, law enforcement agencies, or regulatory authorities in those jurisdictions.
8. Cookies and Tracking Technologies
Necessary Cookies
Session cookies (Website / Formspree) — Website functionality and form security. Duration: Session.
CSRF-related cookies (Formspree) — Protection against fraudulent submissions. Duration: Session.
Analytics Cookies
_ga (Google Analytics) — Distinguishes website visitors. Duration: Up to 2 years.
_gid (Google Analytics) — Tracks visitor sessions. Duration: 24 hours.
_gat (Google Analytics) — Limits request rates. Duration: 1 minute.
Embedded Content and Third-Party Cookies
Embedded widget cookies (Elfsight) — Review widget functionality. Duration: Varies.
Map-related cookies (Google Maps) — Embedded map functionality. Duration: Varies.
Font request logs (Google Fonts / Font Awesome) — Load fonts and icons. Duration: Varies.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy.
- Contact form submissions: retained for 24 months, then deleted
- Analytics data: retained according to Google Analytics 4 default retention settings (currently 14 months)
- Cookie data: retained according to individual cookie expiration periods
10. Your Rights Under PIPEDA
Under Canadian privacy law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to certain uses of personal information, subject to legal or contractual limitations
- Request deletion of personal information where appropriate
- Ask questions about how your information is handled
To exercise these rights, please contact us using the contact information listed below.
11. Privacy Complaints
If you have concerns about our privacy practices, please contact HandyMaster Pro first so we can attempt to resolve the issue.
You may also file a complaint with the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
12. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
13. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised "Last Updated" date.
15. WhatsApp Communications
If you choose to contact us through WhatsApp, your communication will also be subject to WhatsApp's privacy practices and terms.
16. Contact Information
For privacy questions, requests, or complaints, please contact:
HandyMaster Pro
Mississauga, Ontario, Canada
Email: info@handymasterpro.ca
Phone: +1 437-254-7774